Text Version of White Paper Below
Introduction
TaxiRide means complete integration. Say goodbye to cumbersome third party add-ons that complicate integration of your hardware, software, and payment systems. TaxiRide has been developed from the ground up to simplify your day to day operations and bring you all the tools you need to excel. You’ll receive affordable, easy to use, cutting-edge technology, delivered with the highest level of professionalism, customer service, and integrity. Discover all that TaxiRide can do for you.
Simple Automated Dispatching
Key Features
- Automated dispatching, with scheduling options
- Programmable dispatch methods
- Reservation filtering tools
- Ability to dispatch through a live mapping system
- Automatic driver suspension options
- Dispatcher-to-driver messaging system
- Easy dispatch and reservation management
- Automatic passenger SMS updates
TaxiRide’s computer-based dispatching system means less time spent dispatching, making your company leaner and increasing efficiency. With a simple, live, color-coded status page, dispatchers need only to take calls and enter dispatch details. Once reservation details are entered into the dispatch system, TaxiRide handles the rest. TaxiRide’s automatic dispatching can be configured to your preferences; allowing dispatch by zone, proximity, and taxi stand. If a dispatcher deems it necessary, automatic dispatches can be overridden and manually assigned.
With support for Avaya phones, entering reservations for repeat customers couldn’t be simpler. Automatic caller ID recognizes customers who have called in before and pre-fills important details for those customers. The dispatcher may then choose from a list of previous addresses or enter new information. If the caller requests a quote based on your rates, a simple click provides an accurate estimate. Dispatchers can easily add notes, such as a gate code, or special pickup instructions for the driver. Whether a passenger wants a ride immediately or 6 months from now, TaxiRide has you covered.
What if you receive too many calls at once or the dispatcher must leave the computer for a moment? TaxiRide supports voice recognition for previous customers, utilizing caller ID to identify customers and providing passengers the ability to make their own reservation. This technology can lessen the workload on dispatchers, particularly during high-volume times.
Passenger Self-Serve Reservations
Key Features
- Custom branded Apple and Android mobile applications
- Website booking interface
- Text2Ride SMS text reservations
As technology continues to evolve, many passengers are straying away from the traditional call-for-pickup structure that taxicab companies have operated with for years.
Passenger mobile apps are no longer optional in a world of Transportation Network Companies (TNC’s). TaxiRide offers custom-branded mobile applications for your customers that feature your logo and company colors. Having your own mobile application can mean the difference between an occasional customer and a frequent user.
Beyond mobile applications, TaxiRide allows your customers to make reservations directly from your website or via SMS. By providing your customers with more options to book a ride than TNC’s, you’ll be at the forefront of their minds when they need you most.
Taxi Tracking & Monitoring
Key Features
- Live location, including street address
- Detailed information, including speed, heading, meter status, driver, and vehicle-specific details
- Ability to filter results
- Color-coded indicators allow for quick status identification
- Full history stored for up to six months
- Electronic manifest stored for reporting purposes
- 3-axis accelerometer
- Ignition lockout
Keeping tabs on your fleet is imperative to providing passengers with accurate information and managing pickups. When a passenger calls and requests a status update on their taxi, dispatchers can quickly reply with the driver’s estimated time of arrival. This valuable information helps keep your informed, without requiring dispatchers to contact drivers for their location. This simple interaction is made possible by our sophisticated in-vehicle hardware systems.
TaxiRide’s browser-based tracking software features interactive visual vehicle history. With numerous views and tools, the information you need will always be at your fingertips. Some of our competitors don’t maintain a full and accessible history of your vehicles’ movements. With TaxiRide, you’ll never have to wonder where one of your cabs was at a given date and time. Simply pick a date and time range for a particular vehicle and see it’s speed, location (including address), meter status, and heading.
Built into the tracking system, you’ll find a vehicle speed check. This feature can help you ensure that your drivers are representing your company’s commitment to safety by allowing dispatchers to view all cabs that have exceeded a certain speed. By encouraging safety, everyone wins.
Curious how smooth your customers’ rides are? You don’t have to wonder anymore with our integrated 3-axis accelerometer. View accelerometer data and receive alerts when a predetermined acceleration threshold has been exceeded. This can be used both as a crash sensor and for quality-of-ride evaluation.
Going beyond basic tracking and status indicators, TaxiRide offers ignition lockout for lease vehicles. This advanced feature gives owners full control over their cars, protecting against misuse and theft. When a driver fails to make a lease payment or does not return the vehicle upon request, the owner may activate the ignition lockout; thereby preventing the vehicle from starting again once the engine has been turned off. It is important to note that this will not disable a vehicle while the motor is already running, as doing so would pose a safety risk. Typically, this is used to gain the attention of a driver who may be delinquent in payments. The ignition lockout can be remotely turned off by the administrator or car owner upon contact with the driver.
Vehicle Types
Recently, there has been a diversification of vehicle models suitable as taxicabs. This, combined with increased availability of handicap-accessible vehicles, can cause a headache when attempting to dispatch the closest cab to a passenger. With TaxiRide, the dispatcher or customer simply selects their preferred vehicle type and the system automatically dispatches the nearest vacant vehicle matching the selected type, whether a handicap van, Suburban, or eco-friendly compact.
Passenger Information Monitor/Payment Terminal
Key Features
- Fast credit/debit/prepaid card payment
- Accept Visa, MasterCard, American Express, and Discover
- Support for government access programs such as TaxiAccess
- Accessibility features for disabled passengers
- Advertising support
- Read the fare from “smart” meters including TaxiRide, Centrodyne, and Pulsar models
- Emergency alert function
- Passengers can quickly schedule return reservations
- Passengers may enter a destination address directly into the terminal
- View driver information
- Language options for non-English-speaking passengers
- Advanced 256-bit encryption ensures compliance with Payment Card Industry (PCI) standards
A growing number of cities are now requiring credit card payment systems in the rear seat of taxicabs. Exceed these requirements and provide the most convenient experience possible with TaxiRide’s in-vehicle hardware. The TaxiRide passenger information monitor (PIM) makes cabs convenient for passengers by removing drivers from transactions. Transactions are seamless, as data is retrieved directly from the taximeter. Passengers stay in control of their payment card and can add a tip with the touch of a button. With support for swipe, credit card chip technology, and Apple Pay, payments have never been simpler. With the most advanced security controls in the industry, you can be confident that your customer’s data will remain safe and secure. Strong accessibility features ensure that your fleet will be in compliance with laws regarding equal access for the disabled.
Additional features of our passenger information monitor include support for multiple languages and an emergency alert function, which can immediately notify dispatchers or local authorities of an emergency situation. Passengers may also enter a destination address directly into the passenger information monitor, which is particularly valuable for non-English-speaking passengers. By allowing passengers to type in an address upon entering the cab; language barriers are removed and the address is sent directly to the driver’s terminal, which provides for turn-by-turn navigation.
Along with the ability to view a driver’s details and license, passengers may also access a live map with the taxi’s current location, providing them with an understanding of the route taken and general idea of the distance from their destination.
Driver Data Terminals
Key Features
- Electronic manifest
- Dispatcher messaging
- Easy automated call-outs and text-outs to passengers
- Zone data display
- Live map with navigation
- PIN login
- Full integration with installed backseat solution
- Trip bidding
- Taximeter integration with Centrodyne and Pulsar “smart” meters
- Printer support
- End of trip reporting
Communication between dispatchers and drivers has never been easier. TaxiRide employs advanced tablet technology to link dispatchers with drivers, thereby reducing dependence on distracting technologies such as cell phones. Using a single driver device can greatly reduce confusion and the need to mount multiple pieces of hardware in each vehicle. TaxiRide’s driver terminals support secure PIN login, which facilitates seamless credit card payments to drivers through the cashiering office or directly to the driver if the company chooses. Additionally, driver terminals provide GPS navigation to drivers and can read an address input from the rear seat if the passenger chooses to do so.
Taxi Driver Management
Key Features
Driver database helps you keep track of important driver information
Audit trail of changes to driver information
Supports attached documents such as scanned driver’s license and insurance information
Automatic suspension options
Managing driver information can be an arduous task without the correct tools. TaxiRide simplifies the process by providing you with a host of resources to manage everything from basic driver information to car assignment and meter suspension.
Track important details such as license expiration, types of payment the driver is authorized to accept, contact information, and even previous payments and payouts. Credit card fees may be set on a per-driver basis through the driver management tool.
Advanced Taxi Cashiering
Key Features
- Driver-based accounting system
- Fully integrated with in-vehicle payment system for tracking credit card payments
- Easy pay-outs to drivers using direct deposit, cash, or check
- Tracks driver fees, lease payments, disbursements, and deposits
- Support for recurring charges
- Generates receipts and stores them for future reference
- Customizable automatic recurring transaction processing
- 1099K reporting
- Voucher invoicing and billing
- Manual credit card processing (as a backup)
Why make something more complicated than it should be? Keep cashiering simple with TaxiRide’s Advanced Cashiering module. Advanced Cashiering allows your cashiering office to track everything from driver fees to driver payouts. Tracking this data is made simple by integration with vehicle hardware. Each charge is recorded and can be paid out to drivers with or without collecting a credit card processing fee. And with support for recurring fees, you’ll save valuable time entering charges. Easily track your voucher accounts with the same system as your other management controls. Manage accounts, view ride history and data, and quickly invoice customers without switching between multiple programs.
Reporting Features
Key Features
- Credit cards received
- Manifest
- Trip data
- Vouchers
- Driver reports
- Vehicle reports
Access to a large number of reports helps you make informed decisions for your company. Furthermore, these reports satisfy the requirements of many municipalities that require high-level reporting from taxicab companies. In certain municipalities, these reports may need to be formatted to meet prescribed guidelines, which can be set up prior to implementation.
GPS Taximeter
Key Features
- Self-checking for accuracy
- Pending certification in New York State
- Tough fraud prevention features make meter fraud a thing of the past
- Expands on features from our traditional driver terminal
- Automatic toll capturing based on GPS data
- Geo-fencing capabilities
- Reliable even when GPS signals are weak or lost
- Consolidates hardware in vehicles
- Simple rate management
- Easy to learn and use
- Support for an unlimited number of rates, including flat and negotiable rates
A Need for Change
In a 2015 report by Good Morning America, the New Jersey Division of Consumer Protection revealed that 47% of taximeters tested failed inspection due to significant inaccuracy. Regardless of the cause of the failures, the fact remains that inaccurate taximeters are harmful to all parties involved. They may put drivers out of commission for repairs, overcharge passengers, and waste government resources. But, there is a better way: the Pilot 300S.
Each year, taxicab drivers and passengers lose tens of thousands of dollars due to inaccurate taximeters. Regardless of the cause, GPS technology can help prevent these losses. TaxiRide’s Pilot 300S GPS taximeter utilizes the latest in GPS technology to accurately track trips and calculate fares for taxicabs. In the event that the vehicle has been tampered with or the meter senses that the vehicle’s distance data is inaccurate, the taximeter automatically disables itself to prevent inaccurately charging passengers. This provides an extra layer of protection to both drivers and passengers. Show your customers you care by equipping your fleet with Pilot taximeters.
Advanced Features & Design
Expanding on features from our driver terminals, TaxiRide’s Pilot 300S GPS taximeter delivers unprecedented accuracy, connectivity, and integration to your fleet. As one of the world’s first tablet-based taximeters, the Pilot 300S utilizes GPS location data in conjunction with vehicle CAN data to determine distance traveled. By using two independent data sources, the Pilot 300S is capable of checking its own accuracy, drastically reducing the chances of meter fraud. In the event that a significant difference is detected between vehicle CAN data and GPS satellite data, the taximeter is capable of de-certifying itself, while simultaneously notifying the base, dispatcher, medallion owners, or any other relevant contacts. This provides a layer of protection for both drivers and passengers, either of which could be adversely affected by an inaccurate meter.
With advanced tamper-resistant features, meter fraud may just be a thing of the past. Designed with skyscrapers, parking garages, and tunnels in mind, the Pilot 300S leads the way in taximeter technology. Already pending certification in the state of New York, the Pilot 300S has proved itself to be a simple, direct replacement to traditional taximeters, regardless of the landscape.
Every driver knows that even a short $10 trip is better than no trip at all. That’s why the Pilot 300S includes support for discounted rates. This feature can be used to incentivize passengers to ride with your drivers, even on the sunniest of 70° days. Please note, certain municipalities may have regulations restricting the use of this feature.
Our Commitment & History
By providing quality services at an affordable price, TaxiRide gives taxi companies the tools they need to excel. For over 25 years, TaxiRide has been developing fleet management and transportation solutions. See what we’re all about and request a free quote and demo at www.TaxiRide.com
As a member of the Taxi, Limousine, & Paratransit Association, TaxiRide is dedicated to assisting licensed taxicab operators stand their ground against transportation network companies.